Discover the changing world of customer service in the age of automation. Find effective ways to tackle challenges and exceed customer expectations.
In my last post, I suggested that — to make the chatbot revolution most successful — the customer service industry needs to do more...
This is the ninth post in a series about improving human-bot relations in customer service. See my page to get caught up. Over...
Most of us have heard about "the rise of chatbots". But what does this really mean for the future of customer service and how...
