If you have experience working with BPOs, you understand how challenging it can be to find the right contact center partner. And if you’re new ...
As a business your customers are your greatest asset, so shouldn’t they be the driving force behind the decisions you and your company make? While ...
Customer service is at the core of any good business - so what steps should you take (and more importantly not take) when assisting your ...
As most customer service leaders know, having a reliable demand forecast is essential to making the right scheduling and staffing decisions: under-forecast and risk burning ...
The COVID-19 pandemic has sped up the adoption of key trends over the last decade: moves towards a better work/life balance, a digital transformation, an ...
If you hear the word “outsourcing” and instantly recoil, you’re not alone. In fact, many business leaders are extremely hesitant to outsource business functions for ...
Customer service outsourcing can be tricky - especially when it comes to aligning your external outsourced team with your in-house team. Fortunately, there are steps ...
As a customer service professional, you’re probably all too familiar with the importance of an accurate demand plan and forecast. We hear this term “forecast” ...
Gaining new customers has always been a top priority (and challenge) for small businesses. The COVID-19 pandemic has unfortunately made lead generation even more of ...
