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Whitepapers

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Transformation, Evolution, and Consolidation Key Factors for 2023 and Beyond
Following a complex period, our sector is undergoing a phase of renewal and adaptation to new market needs,...

18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs
The term KPI stands for “Key Performance Indicator.” KPIs are a set of measurable business objectives established to...

18 Questions You Should Ask Yourself To Develop Effective Customer Service KPIs
The term KPI stands for “Key Performance Indicator.” KPIs are a set of measurable business objectives established to...

Delivering Amazing Customer Experiences
Matt is a 34-year veteran of the call center /BPO industry. He has held key leadership positions within...

PCI Redaction on Call Audio_How ASR Technology Can Mitigate Risk
In the early 2000s, as the theft of credit card information began to rise, companies realized that a...

The CX Strategy – AI Ignites Call Center Performance
Improving customer experiences is one of the important areas of focus for leading brands. While it is the...

Improving CX and Contact Center Performance
With AI powered speech analytics, organizations can drive efficiencies and performance like never before, allowing an overall view...

Unlock the Power of Outsourcing in the Balkans
Are you a forward-thinking Telco company seeking to elevate your outsourcing game to new heights? Look no further!...

Vision Paper – Sales Leadership Capital
Our vision is the universal recognition among owners, founders, and CEOs of the need to invest not only...

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Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and GoContact omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Be My Eyes is a suite of products designed on a simple premise: to harness the power of technology and human connection to assist people who are blind or have low vision to lead more independent lives. With the press of a button, the app establishes a live video connection between blind and low vision users and either sighted volunteers, company representatives or sighted co-workers. With over 5 million users across 150 countries, Be My Eyes has become the largest online community for the blind and visually impaired.

Headquartered in Vancouver, WA, Cyber Acoustics was founded in 1996 by audio enthusiasts with a passion for building affordable products with incredible sound. Since those early days we have continued to innovate in speakers and headphones and have been a mainstay in K-12 schools for more than a decade. Today, as the world of learning and work continues to evolve, we remain a leading EdTech provider, and have also expanded our product line to include office essentials like laptop docking stations, speakerphones, and Zoom-certified webcams, all with the belief that quality doesn’t have to mean expensive.

Bandwidth is the universal communications platform that simplifies how businesses deliver integrated global experiences. It's flexible and ready to integrate with your entire communications stack. It's built on our own global network for unmatched reliability. And it's grounded in both telecom and real-world software expertise. So you can create exceptional experiences for customers—anywhere in the world.

We're AmplifAI, and we've created the AI-Driven People Enablement Platform for employee-centric workforces. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people - helping hybrid teams maximize business outcomes, boost productivity and improve engagement. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable people, improve performance and make work more fun - wherever work is happening!