The world’s innovators are setting higher experience expectations — leaving little patience for poor performance. In fact, one-third of consumers switched brands in the past ...

The surging volume of customer data presents businesses with an opportunity to foresee behaviours and promptly address CX challenges in real time. In fact, companies ...

Every year, one of India’s leading marketing industry news brands, Brand Equity, attracts marketing, customer experience, contact center, and digital executives from companies like Allianz, ...

The innovators and iconic leaders featured at Experience ‘24 are dedicated to redefining what is possible in the experience space. The conference delivers inspiration, hands-on ...

An inspiring innovation center tour. A rock star line up of industry leaders to share strategy, tactics and secrets of success you can apply to ...

The contact center is evolving faster than most companies can keep up. At the one-day Future of the Contact Center, attendees will get insights into ...

Success Festival? Connect with the world's fastest-growing community of top customer success executives from major corporations and innovative startups, and discover unparalleled opportunities for professional ...

In a world where customer experiences determine success, understanding the Voice of the Customer (VoC) is crucial. In fact, 67% of customers are willing to ...

WHY JOIN THE CCW EMERGING TECHNOLOGY EXCHANGE The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is ...