The Power of Words 4 Best Tactics to Guide Customer Service Word Choices
Customer Service Word Choices: What to say to your customers (and why, and how). We have all heard the saying, “It’s not what you say, but how you say it that matters.”
Transforming Customer Experience Journey in Telco
EuroCom CX is a leading provider of Business Process Outsourcing (BPO) and customer experience solutions.
Sales & CX Real Estate CX And Performance Optimization
Asking the right discovery (probing) questions will ensure that the customers’ communication, desires, needs and expectations are laid out from the beginning. There will be less stress and headache throughout the entire process and your customers can trust agents much more
CX The Real Story Mining the voice behind NPS for Energy Retailer
Potential Calls which had cancelled services: 238 (34%) Assuming successful conversion of 10%: 24 Renewed service calls Additional Revenue from Successful Rebuttal: $400 x 24 = $9,600 Additional Monthly Revenue from 10,000 calls: $24k Additional Annual Revenue: $288K
Delivering Amazing Customer Experiences
Matt is a 34-year veteran of the call center /BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company (a subsidiary of Bell South), Etech, Inc. and Etech Global Services. In the past 34 years, he has spent time in every facet of call center operations and outsourcing processes. Matt is committed to sharing his experiences and helping others. From its humble beginnings in Nacogdoches, Texas Etech has grown to over 3,000 employees that provides world-class solutions to Fortune 500 companies from its locations in the US, India, and Jamaica. Matt has been President and CEO of Etech since 2013.
The Future of Contact Centers
Matt Rocco is the President for Etech Global Services. He also serves as President & COO of PRWTech, LLC. Matt is a 32 year veteran of the call center / BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company (a subsidiary of Bell South), Etech, Inc. and Etech Global Services. Matt has spoken at many industry events and has been featured in articles in numerous periodicals including CIO Review, Call Center Magazine, Call Center Times, Connections Magazines and others.
Quality Monitoring In A Contact Center
Matt Rocco is the President for Etech Global Services. He also serves as President & COO PRWT LLC. Matt is 32 years vetern of the call center / BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company (a subsidiary of Bell South), Etech, Inc. and Etech Global Services. Matt has spoken at many industry events and has been featured in articles in numerous periodicals including CIO Review, Call Center Magazine, Call Center Time, Connect Magazines and others.
Delivering Customer Experience That Matters
Matt Rocco is the President / CEO for Etech Global Services. Matt is a 36-year veteran of the call center / BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company (a subsidiary of Bell South), Etech, Inc. and Etech Global Services. Matt has spoken at many industry events and has been featured in articles in numerous periodicals including CIO Review, Call Center Magazine, Call Center Times, Connections Magazines and others.
Your Ultimate Guide to Customer Experience Strategy
If interactions with your organizations are positive, then the people you serve will return. Articulating a thoughtful and potent strategy to support your customer journey allows for numerous benefits down the line, as this instrumental groundwork is the foundation for future rewards.
Seasonal Scaling of Customer Service Staff?
With the Black Friday and holiday shopping season fast approaching, providing exceptional customer service can be a challenge for both large retail outlets and e-commerce startups. Having a scalable customer service is crucial, especially with more consumers shopping online. While the shopping season is only a month away, there is still time to elevate your customer service department with expert agents.
