ArenaCX is pleased to announce that Response BPO has joined our marketplace of BPO providers. This is an exciting partnership for both organizations. For ArenaCX, this new addition to our BPO marketplace means more choice within the arena marketplace for customers looking to outsource key business functions. For Response BPO, US brands can experience the incredible quality of South Africa’s Native-English workforce. We invite you to learn more about Response BPO.
Technology-driven state-of-the-art BPO based in South Africa. Response BPO offers a range of Smart Outsourcing solutions, using a combination of a highly skilled workforce and innovative technologies to achieve the best results. Specialized in Customer Service, CX, and Sales
Differentiating Factors
“Through the implementation of smart technologies such as AI and RPA, we help to reduce your FTE needs and reduce your call lengths
- Quality call center operation in the US (FL) & South Africa
- 100% Native-English workforce
- Onshore Experience with Offshore costing
Our agents are 100% native-English speakers and speak without an accent.”
Exciting Wins
“Recently we won 2 champion challenger’s against onshore teams. Both started with 10 agents as a small champion challenger POC. Both have grown to over 50 agents within 3 months, outperforming the onshore teams.”
Industries they Support
Broadband
Energy
E-commerce
Healthcare
Home Services
Insurance
Retail
Telecom
Travel
Outsourcing Functions You Provide
- Customer Service
- Customer Experience (CX)
- Inbound / Outbound / Email / Chat / SMS
- Sales / Retention / Upselling
- Appointment setting
- Debt Collection
- Back-office administration
“We are excited to partner with ArenaCX to allow more US brands to experience the incredible quality of South Africa’s Native-English workforce, in combination with smart technologies, to create an impeccable outsourcing experience.”
About the Author: ArenaCX
ArenaCX
ArenaCX is the global marketplace for CX solutions. Leveraging our meticulously vetted roster of hundreds of elite BPOs, alongside a robust stack of technology and implementation solutions, our marketplace platform matches organizations with the providers that best fit their needs and facilitates the entire process — from RFP, to contract, and beyond.
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