2NDGEAR is focused on helping organizations do more with their IT and logistical investments. From providing a kit of IT gear & peripherals delivered to an agents door, or savings on data center equipment that allows a business to expand, 2NDGEAR provides the technology and services you need — and your organization can keep doing what it does best. 2NDGEAR’s story began in 1987 reselling off-lease hardware in a 400 sq. foot office space under the name Insight Systems Exchange. 30 years later we have grown our technology centers in Albuquerque, NM and Jacksonville, FL to support some of the largest BPOs and businesses nationwide. We have always focused on providing products and services that we can be proud of and look to continue doing so for the next 30 years and beyond.

2NDGEAR’s Device Lifecycle Management (DLM) service supports CX/BPOs from procurement, imaging, kitting, shipping, recovery, and re-use of assets. 2NDGEAR is a Microsoft Certified Refurbisher, providing professionally refurbished devices, with a 3-Year Warranty that can save organizations up to 60% over new hardware.

2NDGEAR does not release specific customer names or information but works with the majority of the largest CX/BPOs worldwide, as well as many mid to smaller orgs. 2NDGEAR might be simply supplying certified refurbished computers for a savings on IT CAPEX, or perhaps impacting OPEX by managing the full logistic process of asset management – from procurement of devices & peripherals to imaging, kitting, shipping, asset recovery and even refurbishing of devices. All of which can save organizations millions of dollars a year.

BPOs
Enterprise Call Centers

Supply of Certified Refurbished, warrantied devices & all needed IT peripherals

Procurement, imaging, kitting, shipping, recovery and re-use of devices or full Agent workstation configurations (Device Lifecycle Management)