DevRev is an AI-native company founded on the belief that enterprise software is broken. Founded by Dheeraj Pandey, the co-founder and CEO of Nutanix, DevRev has raised over $150M at a $1.1B valuation, and is backed by premier investors including Khosla Ventures and Mayfield. DevRev is solving the productivity crisis caused by siloed data and fractured workflows. DevRev solves a massive problem: enterprise software is fractured, stifling the potential of teams with siloed data and broken workflows. DevRev tackles this via an AI-native platform, trusted by industry leaders like Bolt and Velocity Global, that unifies data into a patented knowledge graph that powers deep human-AI collaboration using integrated agentic AI.

DevRev’s key differentiator is its unique data foundation, which solves the core problem inhibiting enterprise AI adoption: siloed data in systems of record. Unlike legacy systems where AI is often “blind” to data outside of its immediate ecosystem, DevRev employs two patent-pending core technologies to create a single source of truth. First, the Knowledge Graph serves as a centralized hub, ingesting both structured and unstructured data from across the business. This is powered by Airdrop, DevRev’s bidirectional sync engine, that continuously integrates with systems of record like Salesforce and Jira, ensuring all data remains up-to-date.

This integrated approach gives DevRev’s AI a deep understanding of the relationships between data points, even when those connections aren’t obvious. The powerful two-way sync also enables actions taken within DevRev to be pushed back into the original systems, keeping the entire enterprise in sync. This foundation powers the next generation of conversational AI agents, enabling deep human-AI collaboration that automates complex work, surfaces critical insights, and unlocks true team intelligence.

Bolt – Bolt unified their support and product teams using DevRev, reducing ticket resolution time by over 50% and boosting customer retention by 25%. The AI-powered platform also accelerated product release cycles and improved self-service with enhanced search and automation. (https://devrev.ai/case-study/bolt)

Phenom – Phenom adopted DevRev in 2024 to unify support and engineering teams, reducing ticket resolution time by 30% and time to close tickets by 29%. The platform improved collaboration across teams, streamlined workflows with integrations like Jira and ServiceNow, and provided actionable insights that accelerated product development and enhanced customer support efficiency. (https://devrev.ai/case-study/phenom)

DevRev is a horizontal solution designed for flexibility and adaptability across industries. While it’s not limited to any specific sector, DevRev has found early success in the tech, banking, and financial verticals—industries that have rapidly embraced AI and digital transformation. In the tech space, DevRev supports product-led growth and the need for continuous innovation, while in banking and financial services, it addresses the critical need for secure, efficient customer support and operational alignment. With its horizontal foundation, DevRev can easily expand to other industries (e.g., healthcare, telecom, and retail) as AI adoption grows and the convergence of product and support becomes increasingly essential.

DevRev is a technology vendor that provides an AI-powered platform for customer support, employee and customer conversational search. It relies on partners—such as BPOs and managed service providers—to deliver outsourcing functions using DevRev’s platform.