MIXBS is the premier contact center, offering an unparalleled fusion of exceptional service and advanced technology. Our dedicated, multilingual team ensures superior customer support, swift issue resolution, and tailored interactions. Leveraging modern technology, we seamlessly integrate diverse communication channels, delivering seamless omnichannel experiences. Embracing a cloud-based model empowers us to enlist top-tier, cost-effective agents without geographical limitations. Notably, our unwavering dedication to continuous improvement and client satisfaction solidifies our position as the optimal choice for businesses seeking a dependable and high-performing contact center solution.

Some of the main factors that differentiate us from our competitors are:
Scalability: Easily adjust to fluctuations in call volumes or operational needs.
Speed: Agile and efficient project launches within one week.

Cost-effectiveness: Our cloud-based solutions offer bilingual agents starting from $9 per hour, sourced from economically favorable areas, with no project start-up costs.

Global Reach and Linguistic Diversity: Access to a geographically dispersed pool of native-speaking agents enables multilingual support across time zones.
Real-time Analytics: Our robust reporting tools provide valuable insights into customer interactions and contact center efficiency.
Disaster Recovery: High availability and minimal downtime during unexpected events are ensured by disaster recovery capabilities.

Our journey with CDEK began by supporting their Internal Hotline, managing inbound and outbound calls. In a matter of months, we expanded our role to include their International Hotline, broadening the spectrum of services provided. When CDEK faced a significant challenge due to the loss of their main Call Center partner, they turned to us to rapidly increase our capacity. Meeting this demand, we swiftly tripled our team size, showcasing our responsiveness and reliability. This demonstrated capability earned us the trust and recognition of CDEK, leading to our establishment as their primary partner for the Hotline department. Furthermore, CDEK extended referrals to engage our assistance in diverse areas, such as written communications, Shopping, Markethelp, among others. Presently, we oversee and ensure the highest quality and customer satisfaction in CDEK’s main helpdesk area, solidifying a successful partnership based on trust and efficient service delivery.

Financial Services
Healthcare
Hospitality and Travel
Retail
Technology and Software
E-commerce
Telecommunications
Utilities
Government
Education
Nonprofits and Fundraising
Transportation and Logistics
Automotive
Real Estate
Legal Services
Travel and Tourism
Pharmaceutical and Healthcare Sales
Insurance
Energy and Environmental Services

Customer Support
Technical Support
Sales and Lead Generation
Inbound Call Handling
Outbound Call Services
Helpdesk Services
Order Processing
Multilingual Support
Social Media Management
Back Office Support
Appointment Scheduling
Data Entry and Processing
Market Research and Surveys
Quality Assurance and Monitoring
Live Chat Support
Email Support
Content Moderation
Virtual Assistant Services