WOW24-7 is reimagining customer experience through its groundbreaking Experience Centers. By fusing human ingenuity with the power of enterprise-grade AI, performance management, and analytics, WOW24-7 goes beyond solving problems — WOW24-7 creates new possibilities. Being a top-ranked multilingual 24/7/365 boutique customer-obsessed BPO headquartered in Wyoming, US, WOW24-7 delivers exceptional service through its locations across Latin America, Western and Eastern Europe. WOW24-7 specializes in delivering effective and efficient solutions to medium-sized businesses.

• #1 Ranked: WOW24-7 earned top spots on G2, Clutch, DesignRush, and CXLead review platforms in the Customer Service Outsourcing Category for 2023-2024.
• Advanced Technology: Utilizing enterprise-grade best-in-class cutting-edge technology, including generative AI, chatbots, co-pilots, agent accent improvement, sentiment analysis, predictive real-time CSAT, knowledge-base management, automated Quality Assurance & Reporting, and Advanced Big Data Analytics.
• Data-Driven Approach: WOW24-7 transforms Contact Centers into Value & Experience Centers by gathering and analyzing big data from all interactions across all channels, recognizing patterns, and providing detailed feedback and reports.
• 60-Day Money-Back Guarantee: Offered to selected new clients.
• 24/7/365 Coverage: Includes “Follow the Sun” service delivery across all time zones.
• Agent Experience Focus: Prioritizes agent satisfaction as much as customer satisfaction, resulting in arguably the highest agent retention rates in the industry.
• Accessible Support: Easily accessible outsourced support team and management.
• Flexible Teams: Quick adaptation to new processes and changes, with the ability to scale teams up or down on short notice.
• Multilingual Capability: Provides support in 10+ languages by humans (all channels), and 5,900 language pairs with machine translation tools (excluding voice).

• Global Footprint: Launched service delivery from Colombia, France, and Bulgaria in 2024.
• Recent Certifications: Achieved PCI DSS, ISO 9001:2015, and ISO/IEC 27001:2022 certifications.
• Rapid Scaling: Successfully ramped up a Customer Care team by 4x within 2 weeks for a large gifts retailer.
• Advanced AI & LLM Technological Stack: Enhanced with smarter chatbots, IVR, Knowledge Base Management, Fully Automated Quality Assurance, Co-Piloting software, Interaction Summarization, WFM, Advanced Analytics, Background Noise Remover, and Agent Accent Improvement software.
• Thought Leadership: The WOW24-7 Contact Center Perspectives Podcast has become an essential resource for the CX community, gaining significant growth among Chief Customer Officers, VPs of Customer Experience, and other senior leaders worldwide, thereby strengthening WOW24-7’s thought leadership and industry influence.
• Improved Training Programs: Enhanced training for Agents, Supervisors, and Team Leaders.
• Strategic Partnerships: Signed partnerships with Zendesk, Gorgias, and Intercom.
• Combining this with the previous sections will give a comprehensive overview of WOW24-7’s achievements and strengths.
• New Logos: Signed agreements with several important companies in e-mobility and nutrition/food supplement industries.

We provide customer support to technology, e-commerce, apparel, fashion, travel, software, hardware, IoT, e-mobility, energy, and utilities companies worldwide.

• Customer Service Outsourcing
• Technical Support Outsourcing
• Call Center Outsourcing
• Contact Center Outsourcing
• Back Office Outsourcing
• Payroll Outsourcing
• Ticketing Outsourcing
• Inbound Sales Outsourcing
• Customer Support Quality Assurance Outsourcing (Manual and Automated)
• Knowledge Base Management Outsourcing
• CRM consulting, setup, and maintenance (Zendesk, Gorgias, Intercom, etc)
• BI & Data Analytics Outsourcing