Stop taking mental shortcuts: improve resource allocation in customer service
This is the fifth post in a series about improving human-bot relations in customer service. See my page to get caught ...
You’re gonna need a bigger boat: improve scalability in customer service
This is the sixth post in a series about improving human-bot relations in customer service. See my page to get caught ...
Taking a punch: improve resiliency in customer service
This is the seventh post in a series about improving human-bot relations in customer service. See my page to get caught ...
The “Case Economy:” decentralizing to improve decision-making in customer service
This is the eighth post in a series about improving human-bot relations in customer service. See my page to get caught ...
Bots won’t make us better people, but they might make our people better
This is the ninth post in a series about improving human-bot relations in customer service. See my page to get caught ...
Announcing CX Source By ArenaCX, A Revolutionary Free Staff Augmentation Solution For Freshworks Customers
When we launched ArenaCX in September 2020, during the height of the Covid-19 pandemic, our mission was to to help companies survive ...