ArenaCX’s latest platform update gives you powerful admin tools. Channel partners and Buyers of CX Solutions can now manage vendors, customize templates, and monitor channel activity without needing developer support.

For Channel Partners and buyers of CX Solutions, managing an RFP process can often be more complex than necessary. From tracking vendor responses to adjusting timelines, CX leaders and sourcing managers need flexible tools that keep projects moving forward without bottlenecks.

At ArenaCX, sourcing vendors should be efficient, strategic, and seamless. That’s why we’ve introduced a suite of powerful updates designed to simplify RFP workflows, improve vendor communication, and give you more control at every stage of the process. Here’s a closer look at the enhancements now live on the ArenaCX platform—and how they can make a real difference for your business.

Real-Time Vendor Responses for Faster Decisions

Waiting days to collect vendor responses slows everything down. We’ve made a major improvement: vendor responses now appear closer to real time on the platform.

• No more refreshing or wondering if a vendor has engaged—your team gets faster visibility into who’s participating and who’s not, helping you move projects forward with confidence.

Note: Vendor responses will face a one-hour polling interval, but most responses will update much faster across the platform.

Flexible RFP Timelines—At Your Fingertips

Sometimes vendors need more time. Other times, you’ve already found the right fit and want to close early. Now, anyone managing an RFP can easily change the RFP end date—either extending it or pulling it in—without needing support intervention.

• You have complete control to adjust timelines in real time, ensuring your sourcing events stay aligned with business priorities.

Message Multiple Vendors in Just a Few Clicks

Need to update vendors on a change or share a reminder?

• No need to send messages one by one.
• Our new multi-vendor messaging feature lets you send updates to multiple vendors at once, directly through the platform.
• Save time, stay organized, and keep vendors engaged—especially when RFP requirements shift during the process.

Add Vendors After an RFP is Published

Sometimes, you discover the perfect vendor after an RFP has already been issued. Previously, adding new participants required a restart.

• Now, you can add additional vendors midstream without disrupting your RFP timeline.

You’ll even find a new section in the vendor search view highlighting recommended vendors you can easily add to your active RFPs.

Navigate RFP Stages with Confidence

In the past, once an RFP was published, it was tricky to look back at earlier stages without having to toggle back into edit mode.

With our latest improvements, you’ll now see tabs across every major RFP phase—Retrieve Vendor Responses, Pick Your Winner, Execute Your Contract, and Completed RFP—so you can easily reference prior steps at any time.It’s a small change with a significant impact: more visibility, better decision-making, and a smoother sourcing experience.

At ArenaCX, we’re focused on giving you the tools to move faster, work smarter, and deliver better outcomes. These new features are designed to make every step of your RFP process easier, more transparent, and more flexible, whether you’re working with a handful of vendors or managing large-scale sourcing events.