Read All Of My Articles
For good reason, South Africa is rising rapidly as a BPO powerhouse. While in the past, BPOs were looking towards the Philippines or even India ...
In the ever-changing world of SaaS, tech, and B2B marketplaces, businesses are turning to outsourcing to grow smoothly. Saving money and getting better at what ...
In today's business world, transitioning tasks to outsourced contact centers is a smart move for companies looking to be more efficient and save money. By ...
The healthcare industry is booming, but with significant growth comes a tremendous administrative burden. Patient records, billing, coding – the list goes on. Unsurprisingly, many ...
In today's fast-paced business landscape, juggling marketing tasks can be overwhelming. With multiple media channels to monitor, manage, and engage on, an in-house marketing team ...
Scaling growth is a priority for many business owners. It can also be a challenge. You want your business to grow, but you also need ...
The tech industry is booming, but so are the wages. Small companies face a double dilemma: a talent shortage and skyrocketing salaries. How can they ...
Technology is advancing in the fast-changing world of customer service, and Artificial Intelligence (AI) is more than just a trend—it's a must-have. It's now a ...
Your customer service teams' success and their customer-centricity are directly linked to how satisfied your customers are. Whether you are navigating the technology industry, overseeing ...