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Today, we’re excited to announce that ArenaCX has raised $2m in our Seed round. The round is led by Sovereign’s Capital. The Customer Service Challenge ...
Hint: Modern Outsourcing is About the Customer Experience! Customer service agents are the frontlines of your business and the window into your customers’ experience with ...
Outsourcing, quite simply, is contracting work out to another company who can be either domestic or abroad. Specific to customer service, it is usually contracting ...
Contact Center Partnerships are like Stocks: You Shouldn't Invest in Just One. Imagine your college-aged son just told you he invested his entire life savings ...
Scaling your customer service team as your business grows can be a daunting task. The time involved to recruit, hire, manage and train employees can ...
Your business needs partners that can adapt and keep up with your growing customer service needs. Unfortunately, with traditional contact centers, you still have to ...
We are excited to announce our partner app listing in the Zendesk Marketplace. The ArenaCX app offers Zendesk’s 170,000+ global customers access to flexible customer ...
As a company focused on outsourcing, it’s clear we believe that outsourcing has the potential to make many operator’s lives simpler, while saving a business ...
If 2020 has taught us anything, it’s that the world is unpredictable. Who would have guessed that we would be isolated and living through a ...
