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Providing exceptional customer experiences has become a critical competitive advantage in this ever-changing business landscape. As technology advances, the future of customer experience (CX) looks ...
In the fast-changing world of customer service, automation is a game-changer. In this context, automation refers to using technology to perform tasks without direct human ...
ArenaCX is pleased to announce that Response BPO has joined our marketplace of BPO providers. This is an exciting partnership for both organizations. For ArenaCX, ...
When we launched ArenaCX in September 2020, during the height of the Covid-19 pandemic, our mission was to to help companies survive and thrive amid ...
Customer Experience is a people business. At ArenaCX, we care deeply about the health, safety and security of contact center employees. They are often the ...
If you run a support organization and have struggled with the pains of recruiting, training, scheduling, managing and retaining your team, the idea of using ...
Today, we’re excited to announce that ArenaCX has raised $2m in our Seed round. The round is led by Sovereign’s Capital. The Customer Service Challenge ...
Hint: Modern Outsourcing is About the Customer Experience! Customer service agents are the frontlines of your business and the window into your customers’ experience with ...
Outsourcing, quite simply, is contracting work out to another company who can be either domestic or abroad. Specific to customer service, it is usually contracting ...
