Blog

New Partnership Announcement | Optimum Offshoring Inc.

By |2024-08-22T10:55:00+00:00August 22, 2024|Company News, Talent|

ArenaCX is pleased to announce that Optimum Offshoring Inc. has joined our marketplace of Talent providers. This is an exciting partnership for both organizations. ...

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New Partnership Announcement | United BPO Solutions

By |2024-08-23T14:16:00+00:00August 22, 2024|Company News, Talent|

ArenaCX is pleased to announce that United BPO Solutions has joined our marketplace of Talent providers. This is an exciting partnership for both organizations. ...

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How does outsourcing enhance the efficiency of e-commerce logistics and supply chain management?

By |2024-03-28T13:14:18+00:00March 28, 2024|Outsourcing, Partner Content|

Any organization that is looking to outsource e-commerce logistics and supply chain management should have a clear line of tasks and goals prepared. Furthermore, looking for an outsourcing partner that fits your organization’s needs the best is just as important. Building a strong outsourcing partnership for supply chain management allows companies to relax and enjoy revenue inflows as and when necessary while maintaining a fixed budget.

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AI Ethics in Customer Service: Ensuring a Human Touch

By |2024-03-07T21:18:41+00:00March 7, 2024|AI, AI & Chatbots|

Discover how AI and human collaboration in customer service balance efficiency and empathy, emphasizing ethical integration, transparency, and the irreplaceable value of human touch in the digital age.

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10 employee retention metrics you need to track in BPO Companies

By |2024-03-06T13:56:58+00:00March 6, 2024|BPOs|

Metrics that measure employee retention helps identify the mistakes that the managers are making in the company. Depending on different types of metrics, one can come to different conclusions.

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