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Blog

Taking a punch: improve resiliency in customer service

By |2023-12-04T21:16:39+00:00September 7, 2023|Alan's Arena, Business, Company News, Customer Service|

This is the seventh post in a series about improving human-bot relations in customer service. See my page to get caught up. Resiliency ...

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The “Case Economy:” decentralizing to improve decision-making in customer service

By |2023-12-04T21:16:43+00:00September 7, 2023|Alan's Arena, Business, Customer Service, Economics|

This is the eighth post in a series about improving human-bot relations in customer service. See my page to get caught up. When ...

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Bots won’t make us better people, but they might make our people better

By |2023-12-04T21:16:49+00:00September 7, 2023|Alan's Arena, Automation, Technology|

This is the ninth post in a series about improving human-bot relations in customer service. See my page to get caught up. Over ...

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Announcing CX Source By ArenaCX, A Revolutionary Free Staff Augmentation Solution For Freshworks Customers

By |2023-12-04T21:16:57+00:00August 24, 2023|Company News|

When we launched ArenaCX in September 2020, during the height of the Covid-19 pandemic, our mission was to to help companies survive and thrive amid ...

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Why Outsourcing Doesn’t Always Mean Cheap Agents Overseas

By |2023-12-04T21:17:17+00:00August 23, 2023|Obstacles & Challenges, Outsourcing|

Hint: Modern Outsourcing is About the Customer Experience! Customer service agents are the frontlines of your business and the window into your customers’ experience ...

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Are you Taking Too Much Risk with your Outsourcing Partners?

By |2023-12-04T21:17:27+00:00August 22, 2023|Business, Outsourcing|

Contact Center Partnerships are like Stocks: You Shouldn't Invest in Just One. Imagine your college-aged son just told you he invested his entire ...

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