Taking a punch: improve resiliency in customer service
This is the seventh post in a series about improving human-bot relations in customer service. See my page to get caught up. Resiliency ...
This is the seventh post in a series about improving human-bot relations in customer service. See my page to get caught up. Resiliency ...
This is the eighth post in a series about improving human-bot relations in customer service. See my page to get caught up. When ...
This is the ninth post in a series about improving human-bot relations in customer service. See my page to get caught up. Over ...
When we launched ArenaCX in September 2020, during the height of the Covid-19 pandemic, our mission was to to help companies survive and thrive amid ...
Customer Experience is a people business. At ArenaCX, we care deeply about the health, safety and security of contact center employees. They are ...
If you run a support organization and have struggled with the pains of recruiting, training, scheduling, managing and retaining your team, the idea of ...
Today, we’re excited to announce that ArenaCX has raised $2m in our Seed round. The round is led by Sovereign’s Capital. The Customer ...
Hint: Modern Outsourcing is About the Customer Experience! Customer service agents are the frontlines of your business and the window into your customers’ experience ...
Outsourcing, quite simply, is contracting work out to another company who can be either domestic or abroad. Specific to customer service, it is ...
Contact Center Partnerships are like Stocks: You Shouldn't Invest in Just One. Imagine your college-aged son just told you he invested his entire ...