Announcing our $2m Capital Raise
Today, we’re excited to announce that ArenaCX has raised $2m in our Seed round. The round is led by Sovereign’s Capital. The Customer ...
Why Outsourcing Doesn’t Always Mean Cheap Agents Overseas
Hint: Modern Outsourcing is About the Customer Experience! Customer service agents are the frontlines of your business and the window into your customers’ experience ...
What is Outsourcing and Should You be Doing it?
Outsourcing, quite simply, is contracting work out to another company who can be either domestic or abroad. Specific to customer service, it is ...
Are you Taking Too Much Risk with your Outsourcing Partners?
Contact Center Partnerships are like Stocks: You Shouldn't Invest in Just One. Imagine your college-aged son just told you he invested his entire ...
Outsource Safely with ArenaCX
Scaling your customer service team as your business grows can be a daunting task. The time involved to recruit, hire, manage and train ...
The 4 Critical Steps to Success with Outsourcing
Your business needs partners that can adapt and keep up with your growing customer service needs. Unfortunately, with traditional contact centers, you still have ...
ArenaCX is Now Available in the Zendesk Marketplace
We are excited to announce our partner app listing in the Zendesk Marketplace. The ArenaCX app offers Zendesk’s 170,000+ global customers access to flexible ...
The Traditional Model of Outsourcing is Flawed – Here’s Why.
As a company focused on outsourcing, it’s clear we believe that outsourcing has the potential to make many operator’s lives simpler, while saving a ...
3 Traits Your Contact Centers Must Have to Survive Another 2020
If 2020 has taught us anything, it’s that the world is unpredictable. Who would have guessed that we would be isolated and living through ...
The Safest Way to Staff in a Post-Pandemic World
The world is changing - can your business afford to staff the same as it did pre-pandemic? COVID-19 shook up business operations across the ...
