In the fast-changing world of customer service, automation is a game-changer. In this context, automation refers to using technology to perform tasks without direct human ...
In my last post, I suggested that — to make the chatbot revolution most successful — the customer service industry needs to do more than ...
This is the ninth post in a series about improving human-bot relations in customer service. See my page to get caught up. Over the past ...
Most of us have heard about "the rise of chatbots". But what does this really mean for the future of customer service and how will ...
