The world is changing - can your business afford to staff the same as it did pre-pandemic? COVID-19 shook up business operations across the globe ...
If you have experience working with BPOs, you understand how challenging it can be to find the right contact center partner. And if you’re new ...
Okay, 4 mistakes you’re making may be a little harsh. I should clarify by saying that the traditional outsourcing process as we see it working ...
Customer service is at the core of any good business - so what steps should you take (and more importantly not take) when assisting your ...
In case you missed it, last week's Customer Contact Week (CCW) conference in Las Vegas marked a return to in-person events. As this was my ...
The COVID-19 pandemic has sped up the adoption of key trends over the last decade: moves towards a better work/life balance, a digital transformation, an ...
Gaining new customers has always been a top priority (and challenge) for small businesses. The COVID-19 pandemic has unfortunately made lead generation even more of ...
As a global marketplace for business process outsourcers (BPOs), we know that the vendor selection process isn’t always easy. You’ve likely already run an RFP, ...
Filling in RFPs is repetitive, time-consuming, and not a lot of fun. "Repetitive" because the same questions come around again and again. "Time-consuming" because there ...
