The latest tactic that automobile dealerships are using to enhance sales and pull repeat clients is an up close and personal process of communicating via the dealerships site called chat. It may look like something from a science fiction film, but live chat is a fact and its making inroads to the automotive sales industry. By using the live chat applications, dealerships have the ability to generate heavier prospects, qualify customers and determine what the clients needs are before they see them in the dealership. While proven methods of lead generation are viable, its the idea of prospects that are really prepared to make a buy when they come in the dealership which has sales management groups chomping at the bit of having a system similar to this built in their website.

“The car-buying experience is infamously frustrating to American consumers and especially to millennials, who want to handle as much of the process as possible online,” says Dale Buss, an auto business expert. How can you make your auto dealership stand out as a pain-free place to buy a car?

The concept of Customer Experience didn’t suddenly appear out of thin air in the 1960s; it has deep roots in marketing theories, customer service, and various other fields. CX traces to the earliest days of trade, where interactions between buyers and sellers laid the foundation for understanding customer satisfaction. Its story intertwines with the evolution of business, adapting to technology, economics, and society. However, let's start at the very beginning.

The OpsTalent story began when two strangers, Gabriela Ziółkowska and Trevor Coyne, met on a blind date in London. Shortly thereafter they started a family, or even two, as their future company was to become their second family.

Conflicts of interest are not only an issue for large organizations, they can occur in a business of any size and at any level However, if these conflicts are managed properly, their effects can be largely mitigated.