3 Risk-Assessment Tactics to Apply to be Your Company’s CX Hero.
As a service leader, you know your job is not easy. Not only are you responsible for the day-to-day tactics of running the customer ...
ArenaCX: The ‘Moneyball’ of Customer Service
In 2002, Billy Beane and the Oakland A’s introduced a radically new way of constructing a winning baseball team; one which allowed them to ...
6 Biggest Mistakes Customer Service Leaders Make and How to Avoid Them
Customer service is at the core of any good business - so what steps should you take (and more importantly not take) when assisting ...
What CX Teams Must do to be Successful in a Post-Covid World
The COVID-19 pandemic has not only changed customer's expectations for customer support, but it has shifted the way businesses operate. As businesses begin opening ...
7 Great Examples of Effective Self Service Knowledge Bases
As consumers, many of us are probably pretty familiar with what a knowledge base is - it's where customers, like us, can find articles ...
ArenaCX: A True One-Stop-Shop for Business Process Outsourcing
The ArenaCX Marketplace now has over 70 partners in our network, with more joining every week! Updated January 17th, 2022 Since the conception ...
How COVID-19 has exposed the flaws in CX delivery
It’s been over a year since the pandemic transformed our daily lives and we underwent seismic shifts, both personally and professionally. As a CEO, ...
How Vulnerable is Your Business? Insights from Customer Contact Week.
In case you missed it, last week's Customer Contact Week (CCW) conference in Las Vegas marked a return to in-person events. As this was ...
How to Effectively Manage Fluctuating Customer Support Demand
As most customer service leaders know, having a reliable demand forecast is essential to making the right scheduling and staffing decisions: under-forecast and risk ...
Operational Agility: Are You Slowing Down Your Business?
The COVID-19 pandemic has sped up the adoption of key trends over the last decade: moves towards a better work/life balance, a digital transformation, ...
