This is the eighth post in a series about improving human-bot relations in customer service. See my page to get caught up. When a challenge ...
As a business your customers are your greatest asset, so shouldn’t they be the driving force behind the decisions you and your company make? While ...
Customer service is at the core of any good business - so what steps should you take (and more importantly not take) when assisting your ...
As most customer service leaders know, having a reliable demand forecast is essential to making the right scheduling and staffing decisions: under-forecast and risk burning ...
ArenaCX is the world’s first contact center marketplace, providing outsourced labor with a twist by adding an element of co-opetition that improves BPO performance through ...
