This is my third post in a series about improving human-bot relations in customer service. In case you missed the earlier posts, you can find ...
This is the ninth post in a series about improving human-bot relations in customer service. See my page to get caught up. Over the past ...
As consumers, many of us are probably pretty familiar with what a knowledge base is - it's where customers, like us, can find articles that ...
ArenaCX is the world’s first contact center marketplace, providing outsourced labor with a twist by adding an element of co-opetition that improves BPO performance through ...
Most of us have heard about "the rise of chatbots". But what does this really mean for the future of customer service and how will ...
