ArenaCX is pleased to announce that Hammer has joined our marketplace of Technology providers. This is an exciting partnership for both organizations. For ArenaCX, this new addition to our Technology marketplace means more choice within the arena marketplace for customers looking to outsource key business functions. For Hammer, US brands can experience the incredible quality of the Hammer workforce. We invite you to learn more about Hammer.
https://arenacx.com/wp-content/uploads/2024/08/logo-green.png
The largest contact centers around the world rely on Hammer and its proven technology to guarantee optimal customer experience and business outcomes. Through automated end-to-end testing and assurance solutions that mimic real-world citizen and customer engagement, Hammer ensures its clients deliver high-quality communications across voice, IVR and digital channels.
Differentiating Factors
Hammer Cloud Platform offers necessary capacity and functionality to validate CX at scale. Hammer University offers a variety of training to get you testing within hours. Our customer success and professional services organization has over 100 years of tenure.
Hiring and firing is not the only thing a BPO company is responsible for when it comes to human resources management. There are many other ...
ArenaCX is pleased to announce that Virtual Staffing Solutions, LLC has joined our marketplace of BPO providers. This is an exciting partnership for both organizations. ...
ArenaCX is the world’s first contact center marketplace, providing outsourced labor with a twist by adding an element of co-opetition that improves BPO performance through ...
If you hear the word “outsourcing” and instantly recoil, you’re not alone. In fact, many business leaders are extremely hesitant to outsource business functions for ...
Customer service outsourcing can be tricky - especially when it comes to aligning your external outsourced team with your in-house team. Fortunately, there are steps ...
As a customer service professional, you’re probably all too familiar with the importance of an accurate demand plan and forecast. We hear this term “forecast” ...
ArenaCX brings brands in need of customer support capacity together with world-class BPOs. For marketplace members, we take the hard work out of finding, vetting, ...
Gaining new customers has always been a top priority (and challenge) for small businesses. The COVID-19 pandemic has unfortunately made lead generation even more of ...
Since the start of 2021, we’ve heard more and more horror stories of companies experiencing ransomware attacks, forcing them to shut down their business temporarily ...
As the operator of a global marketplace for contact center and other BPO services, ArenaCX enjoys close partnerships with dozens of boutique and mid-market BPOs spread across ...
If your company has ever been in the market for products like enterprise software, or business services like customer service or sales, you’re likely pretty ...
