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Personalization vs. Efficiency: Striking the Right Balance in Customer Service

By |2023-12-08T22:17:27+00:00December 1, 2023|Customer Service, Personalization|

Discover the advantages of offering a tailored customer experience that fosters personalized connections with clients, leading to customer loyalty and increased business revenue.

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Customer Service Trends: Navigating the Shift Towards Automation

By |2023-12-15T16:21:36+00:00December 1, 2023|Automation, Customer Service|

Discover the changing world of customer service in the age of automation. Find effective ways to tackle challenges and exceed customer expectations.

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CXHub: A Game-Changer for Businesses Seeking To Combined World-Class CCaaS with Outsourced Labor.

By |2023-12-04T21:16:03+00:00October 12, 2023|Blog home, Company News, Product Updates|

The world is moving faster than ever. Is your business keeping up? Staying ahead of the competition requires innovative approaches — and here ...

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A human response to the rise of chatbots

By |2023-12-04T21:16:07+00:00September 11, 2023|Alan's Arena, Artificial Intelligence, Technology|

How many data scientists does it take to screw in a lightbulb?” goes the familiar joke. “None, we’ve already automated it.” While this elicits ...

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The Sociopathic System: Why some customer service programs consistently let us down

By |2023-12-04T21:16:13+00:00September 11, 2023|Alan's Arena, Automation, Customer Service, Technology|

In my last post, I suggested that — to make the chatbot revolution most successful — the customer service industry needs to do more ...

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Using software to be more human: 5 ways computational thinking will revolutionize human-powered customer service

By |2023-12-04T21:16:17+00:00September 11, 2023|Alan's Arena, Customer Service, CX Transformation, Technology|

This is my third post in a series about improving human-bot relations in customer service. In case you missed the earlier posts, you can ...

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Stick to your priorities without becoming a robot: improve organizational focus in customer service

By |2023-12-04T21:16:22+00:00September 11, 2023|Alan's Arena, Customer Service|

This is the fourth post in a series about improving human-bot relations in customer service. See my page to get caught up. Absent a bug ...

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Stop taking mental shortcuts: improve resource allocation in customer service

By |2023-12-04T21:16:27+00:00September 7, 2023|Alan's Arena, Customer Service|

This is the fifth post in a series about improving human-bot relations in customer service. See my page to get caught up. Biology ...

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You’re gonna need a bigger boat: improve scalability in customer service

By |2023-12-04T21:16:36+00:00September 7, 2023|Alan's Arena, Business, Customer Service|

This is the sixth post in a series about improving human-bot relations in customer service. See my page to get caught up. When ...

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