This is the eighth post in a series about improving human-bot relations in customer service. See my page to get caught up. When...
As a business your customers are your greatest asset, so shouldn’t they be the driving force behind the decisions you and...
Customer service is at the core of any good business - so what steps should you take (and more importantly not take) when assisting...
As most customer service leaders know, having a reliable demand forecast is essential to making the right scheduling and staffing decisions: under-forecast and risk...
ArenaCX is the world’s first contact center marketplace, providing outsourced labor with a twist by adding an element of co-opetition that improves BPO performance...