Are You Using the Right Case Routing Method for Your Team?
Most of us in the customer service field are pretty familiar with the concept of ticket or case routing - but are you using ...
ArenaCX’s Customer Service Software Improves Outsourcing Partnerships.
ArenaCX is the world’s first contact center marketplace, providing outsourced labor with a twist by adding an element of co-opetition that improves BPO performance ...
5 Common Outsourcing Myths Debunked
If you hear the word “outsourcing” and instantly recoil, you’re not alone. In fact, many business leaders are extremely hesitant to outsource business functions ...
Integrating Your Outsourced Team [+ Best Practices from BPO Leaders]
Customer service outsourcing can be tricky - especially when it comes to aligning your external outsourced team with your in-house team. Fortunately, there are ...
How to Build a Customer Support Forecast [+ Free Template]
As a customer service professional, you’re probably all too familiar with the importance of an accurate demand plan and forecast. We hear this term ...
How the ArenaCX Marketplace Works with BPOs
ArenaCX brings brands in need of customer support capacity together with world-class BPOs. For marketplace members, we take the hard work out of finding, ...
Generate More Leads in 90 Days: 5 Steps for Small Business Leaders
Gaining new customers has always been a top priority (and challenge) for small businesses. The COVID-19 pandemic has unfortunately made lead generation even more ...
Cyberattacks: How to Mitigate Risk and Arm Your Operations
Since the start of 2021, we’ve heard more and more horror stories of companies experiencing ransomware attacks, forcing them to shut down their business ...
Top 2021 Customer Service Trends
As the operator of a global marketplace for contact center and other BPO services, ArenaCX enjoys close partnerships with dozens of boutique and mid-market BPOs spread ...
How to Write an Effective Request For Proposal [+ Free RFP Template]
If your company has ever been in the market for products like enterprise software, or business services like customer service or sales, you’re likely ...
