Cyberattacks: How to Mitigate Risk and Arm Your Operations
Since the start of 2021, we’ve heard more and more horror stories of companies experiencing ransomware attacks, forcing them to shut down their business ...
Top 2021 Customer Service Trends
As the operator of a global marketplace for contact center and other BPO services, ArenaCX enjoys close partnerships with dozens of boutique and mid-market BPOs spread ...
How to Write an Effective Request For Proposal [+ Free RFP Template]
If your company has ever been in the market for products like enterprise software, or business services like customer service or sales, you’re likely ...
8 Tips to Prepare Your Customer Service Team for the Holiday Season
If you find yourself every year watching the leaves fall while sipping on your pumpkin spice latte worrying about the busy ...
Human + Machine: The Future of Customer Service
Most of us have heard about "the rise of chatbots". But what does this really mean for the future of customer service and how ...
[On-Demand Webinar] How to Build an Agile CX Team
Agility means a lot of things to different organizations. In the end, it’s the ability to pivot quickly to better serve the customer. If ...
Guest Post: 2021 Support Demand Forecast
How would you rate your visibility into future Support demand? As you navigate from Q1 through Q4 of 2021 and into 2022, your ...
21 Top Questions to Ask in a BPO Interview
As a global marketplace for business process outsourcers (BPOs), we know that the vendor selection process isn’t always easy. You’ve likely already run an ...
Real-Time Management in the Contact Center
A Structured Approach to Real-Time Management in the Contact Center What is real-time management in the contact center? How do companies approach real-time ...
BPOs: Getting Work Shouldn’t Be So Much Work
Filling in RFPs is repetitive, time-consuming, and not a lot of fun. "Repetitive" because the same questions come around again and again. "Time-consuming" because ...
