This is the seventh post in a series about improving human-bot relations in customer service. See my page to get caught up. Resiliency is the ...
When we launched ArenaCX in September 2020, during the height of the Covid-19 pandemic, our mission was to to help companies survive and thrive amid ...
Today, we’re excited to announce that ArenaCX has raised $2m in our Seed round. The round is led by Sovereign’s Capital. The Customer Service Challenge ...
We are excited to announce our partner app listing in the Zendesk Marketplace. The ArenaCX app offers Zendesk’s 170,000+ global customers access to flexible customer ...
In 2002, Billy Beane and the Oakland A’s introduced a radically new way of constructing a winning baseball team; one which allowed them to compete ...
The ArenaCX Marketplace now has over 70 partners in our network, with more joining every week! Updated January 17th, 2022 Since the conception of ArenaCX ...
In case you missed it, last week's Customer Contact Week (CCW) conference in Las Vegas marked a return to in-person events. As this was my ...
ArenaCX is the world’s first contact center marketplace, providing outsourced labor with a twist by adding an element of co-opetition that improves BPO performance through ...
ArenaCX brings brands in need of customer support capacity together with world-class BPOs. For marketplace members, we take the hard work out of finding, vetting, ...
